Frequently Asked Questions
SHIPPING
How long does shipping take?
Orders typically ship within 3-5 business days. Domestic delivery usually takes 2-5 business days after shipment. International shipping times vary by destination.
Do you offer international shipping?
Yes! We ship worldwide. Customs fees or import taxes may apply depending on your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Click the link in your email or visit oliphantdresses.com to check your order status.
What shipping carriers do you use?
We primarily use USPS, FedEx, and DHL. The carrier depends on your location and shipping method selected at checkout.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.
How do I initiate a return or exchange?
Visit oliphantdresses.com and follow the instructions under the Returns section. Exchanges are subject to availability.
Who covers return shipping costs?
Customers are responsible for return shipping unless the item is defective or incorrect due to our error.
PRODUCT CARE
How should I care for my garment?
Each item includes specific care instructions on the label. We recommend gentle washing or dry cleaning for most pieces.
Do your fabrics shrink?
Natural fibers like cotton and linen may shrink slightly. Follow care instructions to minimize this.
ORDERS & PAYMENT
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
Can I modify or cancel my order?
Contact us immediately if you need to cancel or change an order. Once shipped, modifications cannot be made.
Do you offer gift wrapping?
Yes! Select gift wrapping at checkout and include a personalized message.
SIZING
Where can I find sizing charts?
Detailed sizing charts are available on each product page at oliphantdresses.com.
What if my item doesn’t fit?
Refer to our exchange policy above. We recommend checking measurements before ordering.
WHOLESALE
Do you offer wholesale?
Yes! Visit oliphantdresses.com for wholesale inquiries.
STYLING
Can you help style an outfit?
Absolutely! Explore our Lookbooks on oliphantdresses.com for inspiration.